Take the work out of the workforce management
New approach to Customer Support operations that your team will actually enjoy.
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Simple, yet powerful
Scheduling, forecasting, reporting that fits your team, really.
Ultra-Flexible Scheduling
Burnout-Free Shifts
Prevent burnout by limiting the number of hours agents work per day on any channel (e.g. 3 hours per day maximum on phones).
Focus-Centered Shifts
Reduce frequent task switching by limiting the number of times agents switch tasks and controlling the minimum amount of time agents spend on any given task.
Skill-Focused Shifts
Generate a schedule tailored to existing agent availability and skills, ensuring no one is assigned tasks outside their skill set.
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Next-level forecasting with AI models
Enhanced Accuracy
Experience significantly reduced error rates, ensuring precise and reliable forecasting results.
Data-Free Forecasting
Generate accurate forecasts even without historical data.
Agile Forecasting
Benefit from nimble forecasting capabilities, allowing for frequent re-forecasting to adapt to the latest market conditions.
Self-Improving Models
Utilize trainable models that continuously learn and improve over time, enhancing their predictive power and accuracy with each use.
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Report beyond raw numbers
Audience-Centric Reports
Create reports that are structured for leadership, managers, or agents, instead of generic or one-size-fits-all formats.
Personalized Reports
Show what matters to the specific interests, knowledge level, and priorities of your teams or your leadership.
Engaging Reports
Ensure that the information is engaging, relevant, and actionable for the audience.
Audience-Centric Reports
Create reports that are structured for leadership, managers, or agents, instead of generic or one-size-fits-all formats.
Personalized Reports
Show what matters to the specific interests, knowledge level, and priorities of your teams or your leadership.
Engaging Reports
Ensure that the information is engaging, relevant, and actionable for the audience.
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Our happy customers
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Your new AI-supported workforce manager
Agent scheduling improvements, picking up on forecasting trends, and surfacing key operational metrics.
Agent-first scheduling
Modern teams work in various ways - remote, 24/7, across time zones, part-time and full time. We account for all scenarios.
Adaptive Forecasting
AI forecasting is different. It learns from volume behavior and self-adjusts based on business needs and market conditions.
Personalized reporting
Not all reports are equal. Some are structured for leadership, some for managers, some for agents. No more generic or one-size-fits-all formats.
Hyper flexible automation
Our AI algorithm works its magic to analyze countless permutations to offer you a schedule that optimally balances all stakeholders.
Non-intrusive agent tracking
Clocking in and out is annoying. Aimiable tracks agent's activity via a Slack integration that naturally fits into your team's workflow.
Multi-channel and omni-channel
Allow your agents to work on multiple channels at the same time, in any configuration.
Customer support on autopilot
Agent scheduling improvements, picking up on forecasting trends, and surfacing key operational metrics.
5-10%
Lower forecasting error rates compared to industry averages
3 min
Time it takes to generate flexible shifts for the entire team
30 sec
Time takes to apply the best shift to your modern scheduler
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Integrate with your favorite tools
We integrate with major ticketing systems, starting with Zendesk. You can also hand any CSV file directly to an AI assistant to get data interpreted on the fly.
News & Resources
Are you failing your Gen Z employees?
Gen Z will make up 25% of the global workforce by 2025. They crave flexibility, cutting-edge tech, and meaningful work in support roles. We might think we're keeping up, but are our systems? There's a risk that they're stuck in the dark ages! What does that mean for customer support? Read a post by our CEO in BDaily!
The Rising Importance of Hybrid Human and AI Customer Support Teams
Customer support is now a mix of human expertise and AI capabilities, crucial for meeting customers' evolving needs. Hybrid teams, blending human agents and AI-powered solutions, are becoming essential.
Aimiable is partnering with Support Driven
Aimiable is partnering with Support Driven, the community dedicated to Customer Support as a career. Support Driven is an online community of more than 9000 members who care deeply about support.
Aimiable launched a Podcast - Support Ops Stories
Aimiable launched a Podcast dedicated to leaders of Customer Support operations. Called "Support Ops Stories", the podcast will mostly focus on real life stories of CS leaders and the human element of the career in support.